Delivery

We aim to dispatch all orders on the day of receipt (Monday to Friday) provided that we receive the order before our cut off time for all in stock items. Our cut off time is 12 midday Monday to Friday. As we use third party shipping carriers, we cannot guarantee delivery dates or times and so delivery times are based on the expectation that our carriers will fulfil their service within the anticipated time frames stated below. Orders placed after 12 midday on a Friday will be dispatched the following Monday. SHAKESBEARD® accepts no liability for late or delayed delivery.

We may send your order in more than one package if some items are not in stock; however we will only charge one postage fee.

UK POST

We have three different shipping rates for inland mail;

Flat Rate 1-3 Working Days

This is our standard service. The cost is £2.95, or free when you spend over £25.00. Delivery aim is 1-3 working days, but please allow a total of 10 business days for delivery.

Signed For 1-2 Working Days

Sent with Royal Mail’s ‘Signed For’ service; the aim is to deliver your order within 3 working days. A signature is required for all Signed For items. Tracking information will be available from within the dashboard of your online account.

Guaranteed Next Working Day

Sent with Royal Mail’s ‘Special Delivery by 1pm’ service; orders (excluding gift sets and personalised products) are expected to arrive the next working day (when placed Monday to Thursday). Orders must be placed before 12 midday to ensure same day dispatch. Orders received before 12 midday on a Friday will be dispatched the same day, but may not arrive until the following Monday. Orders placed after 12 midday on a Friday will be dispatched the following Monday for delivery by 1pm on the Tuesday. A signature is required for Next Day Delivery items. Tracking information will be available from within the dashboard of your online account.

If your package shows outward signs of damage upon delivery, you must open it in the presence of the carrier to check the state of your items. Please notify the carrier of your reservations by writing them on the delivery note, and let us know by email as soon as you possibly can. If delivery is delayed due to any cause beyond our reasonable control, we will notify you. It is your responsibility to report non delivery within 10 days of dispatch. We consider that your parcel has been accepted by you upon delivery to the agreed address confirmed by our courier.

INTERNATIONAL POST

We deliver to all of Europe and much of the rest of the world. If you are unable to select your country as a shipping rate during the Checkout process, please contact us and we’ll do our best to resolve this for you.

International Standard

Our standard delivery is with Royal Mail’s ‘International Standard’ post. Western European parcels normally arrive within 5 to 7 working days, but you should allow up to 2 weeks. For the rest of the world, please allow up to 4 weeks for delivery.

International Tracked

We offer a tracked service for some countries; POA
Please note that we are unable to refund postal charges due to entry of an incorrect address.

If the carrier has recorded a failed delivery and the goods are returned to us because you failed to pick up the goods within the time limits imposed by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in resending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered.

We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at its discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing (quoting your Order number) to [email protected] within 24 hours of delivery of the goods (subject to enquiries being completed).

If your package shows outward signs of damage upon delivery, you must open it in the presence of the carrier to check the state of your items. Please notify the carrier of your reservations by writing them on the delivery note, and let us know by email as soon as you possibly can. If delivery is delayed due to any cause beyond our reasonable control, we will notify you. It is your responsibility to report non delivery within 10 days of dispatch. We consider that your parcel has been accepted by you upon delivery to the agreed address confirmed by our courier.